Frequently asked questions

We are trying to continue to provide the best care for your pets during these difficult times whilst also following guidelines from our governing body, the RCVS as well as the government guidelines for your safety as well as ours.

With this in mind we ask you to try to abide by the following rules while attending our surgery.

  • All clients must remain outside of the practice and consultations will be completed either via phone or outside the front of the practice.  Pets will then be taken inside by our staff for any examinations and treatments. Special circumstances, for example the sad moments when clients have to say goodbye to their pets will be discussed on an individual basis and exceptions may be made if necessary.
  • We ask that wherever possible only one family member attends for appointments.
  • We ask that unless exempt, a facemask must be worn and social distancing rules must be followed at all times when out side the front of the practice.  this is to protect our staff as well as other clients attending.
  • If you do not feel comfortable, or are unable to stand and wait outside the practice, please let our staff know you would prefer to wait in your car.  We will check your number and call your mobile phone when we are ready for you.
  • To reduce footfall, where clinically possible, we are offering telephone triage consultations (at a reduced full consultation fee) and we can post out medications if requested.

Please see our facebook page for any regular COVID updates.

Puppies – From 6 weeks of age. However, usually, vaccines are given at 8, 10 and 12 weeks of age.

Kittens – From 8-9 weeks of age with a 2nd dose 3-4 weeks later.

Rabbits – From 5 weeks of age.

Neutering is usually performed from 6 months of age, however our vets will assess your individual pets size, age and breed. In some circumstances a little earlier or later may be recommended. Please ring up and speak to one of our friendly team.

In order to make sure our team are fresh and ready for a full days work, we refer our out of hours work to A&E vets based at Woodcroft Vets. They have a dedicated team of night vets and nurses ready and available to help you 365 days a year. If we are closed, our answerphone message will direct you to this service.

Please ring and speak to one of our reception team to request a repeat prescription or complete our online form.  These requests will be checked and dispensed by one of our vets and may take up to 48 hours to be ready for collection.  Pets will legally need to be checked over by one of our vets every 6 months to remain on prescription-only medications long-term, however, some conditions may need more regular monitoring.  For prescription only flea and worming treatments, a check-up every 12 months is acceptable.  

To register your pet with us please either fill in our online form or ring and speak to one of our helpful team.

If we have not seen any pets of yours previously, we will need to register you on our system by taking some basic details like your name, address and contact details.  We will then ask to take details of your pet such as name, age and breed.   If your pet has been previously registered at another vets practice we will need to contact them for your pets clinical history and vaccination dates.  Due to data protection, you will need to let your previous vets know that you are happy for them to transfer this history to us.

Once registered, we can then book any relevant consultations as needed.

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